Technology and court reporting - it's the debate that keeps on giving.
In March 2009, after the Palm Beach Post won the right for a reporter to leave the courtroom to tweet an update (seriously, this happened) I wrote that the UK needed to get the courtroom press bench online and networked, and you suddenly really do start to have open justice.
I wasn’t especially hopeful though.
However, just a few years later we were given right to tweet updates from court without shuffling apologetically out of the room; journalists can sit with an laptop and tweet from the press bench (assuming we remembered to bring a dongle).
This is an amazing and wonderful thing that we must not take for granted; re-reading my old post and seeing the excuses I made as to why the justice system in England and Wales might not change was illuminating; to be honest, I am surprised the Twitter ruling was achieved in such a short space of time.
However, there is a problem, as highlighted in Press Gazette today: Tweeting from court: ‘It’s multi-skilling gone mad’ was the headline and the article pointed out the pitfalls.
Chris Johnson, from Mercury, highlighted the obvious issue of prejudicial tweets (just last month a reporter named a juror while live-tweeting the Harry Redknapp trial) but there were also two unnamed reporters complaining about the demands of covering the case and tweeting it.
One said: “While you’re fiddling around with your 140 characters, you may miss a key bit of evidence, or might not have the time to take a good shorthand note of something. It’s going to end in tears.”
The pressures of tweeting a high profile case are obvious, and can take some planning to surmount.
The South Wales Argus recently overcame the difficulty of meeting real time demand with detailed court reporting by assigning two staff to the key days of a murder trial - one to liveblog via Twitter, and one to take notes for print.
That’s a big commitment for a regional newsroom to make, and fair play to the Argus for seeing the issue and understanding the differing needs of its reporters and audience.
But such an undertaking it’s not a sustainable use of resources in most over-stretched newsrooms - and it’s also not necessary in most cases.
Evidence is repeated... and repeated, some witnesses add nothing to the story, other than the line ‘the court also heard from Joe Bloggs who said he had seen the defendant walking along Any Street, Any Town, shortly before [insert nefarious deed here]’, and the quotable newsy stuff, are easily picked out of the warp and weft of the evidence by a hack with an ear for interesting copy.
I’ve little sympathy for the anonymous reporter quoted in Press Gazette who claims tweeting in court is too hard; please don't blame the lifting of restrictions enable you to do your job more effectively (hint: Your job is telling people what's happening) when what you mean is you've not been properly equipped by your organisation.
Also, anonymous reporter, have you told your newsdesk what kit you need to do live court reporting adequately? Ten years ago your kit would have been a notepad, pen and a mobile phone. Twenty years ago it would have been your notepad, pen, and access to a public telephone. What do you need now? I'd imagine a laptop, smartphone, notepad, pen and connectivity.
These are not exactly hostage-taking demands.
Journalism is hard - every day difficulties have to be overcome, whether it’s tweeting from court or knocking on the door of a newly-bereaved parent, or dashing out of a council meeting and filing 500 words off the top of your head to meet the Late City edition deadline (On reflection, Late City edition deadlines don’t exist any more - let’s say for the website instead).
There may be live tweeting happening from other sources - media or in the public gallery (assuming they’ve sought and received permission) but that’s not a reason to stop.
Taking notes on a laptop and cut and pasting summaries into Twitter as appropriate is achievable, and shifts the problem of tweeting in court from manpower to having the correct kit.
But ultimately, this is just a workaround isn't it?
Tweeting from court, being allowed to operate a laptop from the press bench - these are issues that detract from the main problem. If we were to have real open justice then our courts need to be live-streamed, with subtitles - and screens, voice replacement technology and other protection methods for cases where identity is an issue - and with embeddable players so the distribution of judicial process is as wide as possible.
The Leveson hearings have allowed more people than ever before follow significant evidence in real time.
I’d love to see our criminal courts follow suit.
Headlines and Deadlines
Thoughts on changing times for journalism and newspapers
Wednesday, March 07, 2012
Tuesday, February 28, 2012
Rebekah Brooks and Horsegate: There but for the grace of God go I...
I have few things in common with Rebekah Brooks beyond the fact that we're both women and both in the media (ish - it's not like she's gone into Engineering or anything since quitting the Day Job).
But now it turns out we have two other things in common - we're both horsewomen, and we've both been offered the gift of all creatures great and small by Plod.
When the revelation exploded on Twitter today, courtesy of the Leveson Inquiry, that Rebekah Brooks had been loaned a police horse by the Metropolitan Police, it was truly astonishing.
I was reading the latest evidence regarding murdered Private Detective Daniel Morgan, a case I know from my South Wales Argus days and more lately through Media Wales, when Horsegate broke, and I can understand the outpouring of rage, disbelief and - inevitably - humour that followed.
But people in glass houses shouldn't throw stones. I too had the prospect of animal husbandry dangled before me by Her Majesty's Finest, although it wasn't quite a quarter tonne of horseflesh; it was a cockerel.
A fighting cockerel that was taken into custody - along with its sparring partner - by Pembroke Dock Constabulary, acting on a tip off that illegal bird fighting was happening at Catshole Quarry.
Given that more than two decades have now passed, and everyone involved has retired, I can't imagine there's too much at stake to say that my morning trip to the local nick to go through the crime book was disturbed by much ruckus from the back yard, home to the police cars and seized dog pens.
Walking round I met the then-licensing officer (a character I knew from court and council, and who had boomeranged between sergeant and constable at least twice) bent double wheezing with laughter while two constables attempted to separate a couple of shrieking cockerels who were busy clawing ten bells of crap out of each other.
Eventually I learned the birds had been confiscated the previous night, kept in separate cat transporter boxes and then, with morning, the idea of putting them in a dog pen occurred. Unfortunately, they were put in the same dog pen and did what fighting chickens (which are essentially Velociraptors with feathers and a smaller brain) do best, until the nearest junior ranking staff were sent in to restore order.
Once the birds were in different pens the problem of long-term care emerged. As I was still involved in the discussion (this happens on regional papers - you find yourself sucked in to the weirdest situations) and was known to be of Farming Stock, I was asked whether I'd be interesting in caring for them til something more permanent could be worked out.
I assume that meant an RSPCA rehoming but, equally, it could have meant until a special occasion meriting a roast fowl, say a really good drugs bust, presented itself.
As there was no way I was taking in a psychotic rooster or two I declined, but volunteered a farming friend who lived a few miles away. He had large pens to keep the birds apart or, failing that, shotguns and a pragmatic approach to life and death.
And that was that - the birds were taken into foster care and housed on separate farms owned by the same family. Their fostering never ended, and they had a free range life that was probably longer than the average chicken's due to their self-defence abilities. I think the RSPCA did prosecute but as I didn't cover the case there is no satisfactory judicial outcome to report.
But still, like Rebekah, I was tempted although my moral fibre proved tougher. Still, if they'd offered me a pony, who knows what the answer might have been...
Related articles
- #Horsegate: Rebekah Brooks loaned a HORSE by Scotland Yard (mirror.co.uk)
- Brooks and Coulson 'warned about widespread phone hacking in 2006' (guardian.co.uk)
Sunday, February 26, 2012
Bild's UGC success story
Reading Maria Purdy Young's take on UGC (Citizen Journalism: Something for Nothing Won't Last Long) recently I remembered Bild's 2008 intiative to pebbledash basic digital cameras around it's potential audience, to try and boost the photographic network.
According to Bild's picture editor the newspaper now receives something like 4,000 photographs a day, and has led to nearly 1,000 lead stories. (more here, courtesy of Google Translate).
The mind boggles as to how they process all that content pouring in, or whether they respond to everyone who makes a submission (I doubt it's possible) but it really is the whole River of UGC idea that the regional press has been so intrigued by in recent years.
Bild is, of course, huge - 2.2m copies a day - with a vast audience and the amount of photos, tips and more it receives are correspondingly vast; but when Bild and Lidl announced their plans I thought how wonderful it would be if only my company could give free or peppercorn cost Flip cameras to people.
Because like Maria Purdy Young says, something for nothing won't last. In fact, something for nothing shouldn't last - ethically it's a concept we should be uneasy with.
There should be an exchange - it doesn't mean that it always has to be a financial one as people see value and reward in various ways, but an acknowledgement that both sides are benefiting in some way and an exchange has taken place is crucial.
Wednesday, February 15, 2012
The problem with engagement? It involves other people
There have been several social media conferences recently where, from hashtag evidence, person after person stood up and urged listeners to "go where the conversation is", "be part of the conversation" and "if your brand isn't engaging on Facebook, ask yourself if YOU aren't engaging on Facebook".
Which is all very right (although possibly repetitive) but quite often you see brands attempting to engage, and then getting caught up in a social media storm for striking the wrong note.
Remember the admittedly-baffling Greater Manchester Police tweet 'there are no excuses!' (now deleted) around the riots sentencing last year?
It saw GMP go from the Darling of Twitter for its commitment to engagement and social media to a pariah within moments and was quickly followed by...
This week it was London Midland having to apologise for tweets about a suicide on the line causing delays.
Among the tweets complained about was:
@louhaffner Go to the pub - things will be rubbish for at least the next hour.
— London Midland (@LondonMidland) February 12, 2012
Hmm. Maybe I'm being insensitive but I can't get exercised about that. And having looked at the London Midland Twitter page, which responds not just to @messages but also to tweets generally referencing the company, I think it's pretty exemplary and the result of decent training and, possibly, some harsh lessons.
Whoever helps run it (assuming it's a team effort) has a good line in engagement and conversation, understands hashtags, doesn't overdo the emoticons and generally sounds, well, human. All in the face of people tweeting intelligent responses such as
@LondonMidland yes you can,stop hiking the fares,have the trains on time & you would have no one jumping in front of trains. #frustration
— PIEnMASHgeezer (@PIEnMASHgeezer) February 12, 2012
Tweeting as a brand is a hard balance to strike. You need personality, but not too much, and a degree of familiarity might work some of the time but not always - or at least not always with everyone.
Some people are apparently keen to be offended, some people will respond in inappropriate ways, but expect you to remain respectful and informative.
Engaging as a news brand is an even bigger minefield. You ask a question around, say, what people would be interested in reading about and get a "Why should I do your job?" tweet back from someone.
At which point, you can either shrug and respond to those who do want to engage, or try to strike some common ground with those who prefer to complain.
The benefit of the latter could be very real... it could also end up being a mutually dissatisfying time-suck.
I've got some personal rules about responding to people who are in full fighting plumage - usually on Twitter rather than Facebook - as a brand (ie. tweeting as WalesOnline or WalesonSunday)...
1. Are they simply grandstanding? (Generally, they don't want a response, they want a reaction)
2. If they are grandstanding, who follows them? (If you're broadcasting to 3 pornbots and a couple of mates, fill your boots)
3. On Twitter, do they have an avatar or are they an egg? (Often indicative of whether they're likely to engage or not)
4. Does their tweet make any sense or are they swearing? (I won't talk to you on the phone if you swear at me, I'm not making an exception in digital life)
5. Are they agent provocateurs? (if their Twitter stream comprises complaints, whinges and attacks then there's a good chance they just enjoy annoying people)
6. Am I responding simply because the person is bone-crushingly stupid, and I'd quite enjoy smashing their point out of the park? (If yes, it's generally not worth it)
Four years ago I would have said it was wrong to have a criteria for responding to anyone online, but now I'm not so certain.
I've closed two online forums because in both cases my overstretched digital teams were intervening in rows not only between users of those communities, but with some of the community-appointed moderators. The horse hadn't just bolted, it was accelerating into the next county.
Shutting them down wasn't a decision lightly-taken - the page views were advertiser-friendly (100k+ in one case) but the spite and fighting weren't.
Getting those channels back on track might have been possible with concerted, full-time community management. Ergo, from a team manager point of view, it wasn't practical or desirable. Putting new efforts into Facebook, Twitter and site users elsewhere proved far more beneficial, and led to lessons learned and better engagement.
The beauty of social media for brands is that it brings a connection with other people.The drawback is that other people will be, well, people. Add a little anonymity, distance and the opportunity for some manufactured outrage, and the results can be illuminating.
* Update: The subject of engagement and brands has also prompted a blog post from David Higgerson. Recommended reading: SOCIAL MEDIA: THE PERILS OF GOING TOO FAR WHEN TRYING TO MAKE A BRAND INTERACTIVE
It saw GMP go from the Darling of Twitter for its commitment to engagement and social media to a pariah within moments and was quickly followed by...
Thanks to all for feedback messages - all your comments have been noted. You are right, it is not our place to comment on sentences.That made it into the Guardian, no less. And yes, it was a stupid editorial to add to a tweet about a sentencing, but feeds are run by people, and people make mistakes.
— G M Police (@gmpolice) August 13, 2011
This week it was London Midland having to apologise for tweets about a suicide on the line causing delays.
Among the tweets complained about was:
@louhaffner Go to the pub - things will be rubbish for at least the next hour.
— London Midland (@LondonMidland) February 12, 2012
Hmm. Maybe I'm being insensitive but I can't get exercised about that. And having looked at the London Midland Twitter page, which responds not just to @messages but also to tweets generally referencing the company, I think it's pretty exemplary and the result of decent training and, possibly, some harsh lessons.
Whoever helps run it (assuming it's a team effort) has a good line in engagement and conversation, understands hashtags, doesn't overdo the emoticons and generally sounds, well, human. All in the face of people tweeting intelligent responses such as
@LondonMidland yes you can,stop hiking the fares,have the trains on time & you would have no one jumping in front of trains. #frustration
— PIEnMASHgeezer (@PIEnMASHgeezer) February 12, 2012
Tweeting as a brand is a hard balance to strike. You need personality, but not too much, and a degree of familiarity might work some of the time but not always - or at least not always with everyone.
Some people are apparently keen to be offended, some people will respond in inappropriate ways, but expect you to remain respectful and informative.
Engaging as a news brand is an even bigger minefield. You ask a question around, say, what people would be interested in reading about and get a "Why should I do your job?" tweet back from someone.
At which point, you can either shrug and respond to those who do want to engage, or try to strike some common ground with those who prefer to complain.
The benefit of the latter could be very real... it could also end up being a mutually dissatisfying time-suck.
I've got some personal rules about responding to people who are in full fighting plumage - usually on Twitter rather than Facebook - as a brand (ie. tweeting as WalesOnline or WalesonSunday)...
1. Are they simply grandstanding? (Generally, they don't want a response, they want a reaction)
2. If they are grandstanding, who follows them? (If you're broadcasting to 3 pornbots and a couple of mates, fill your boots)
3. On Twitter, do they have an avatar or are they an egg? (Often indicative of whether they're likely to engage or not)
4. Does their tweet make any sense or are they swearing? (I won't talk to you on the phone if you swear at me, I'm not making an exception in digital life)
5. Are they agent provocateurs? (if their Twitter stream comprises complaints, whinges and attacks then there's a good chance they just enjoy annoying people)
6. Am I responding simply because the person is bone-crushingly stupid, and I'd quite enjoy smashing their point out of the park? (If yes, it's generally not worth it)
Four years ago I would have said it was wrong to have a criteria for responding to anyone online, but now I'm not so certain.
I've closed two online forums because in both cases my overstretched digital teams were intervening in rows not only between users of those communities, but with some of the community-appointed moderators. The horse hadn't just bolted, it was accelerating into the next county.
Shutting them down wasn't a decision lightly-taken - the page views were advertiser-friendly (100k+ in one case) but the spite and fighting weren't.
Getting those channels back on track might have been possible with concerted, full-time community management. Ergo, from a team manager point of view, it wasn't practical or desirable. Putting new efforts into Facebook, Twitter and site users elsewhere proved far more beneficial, and led to lessons learned and better engagement.
The beauty of social media for brands is that it brings a connection with other people.The drawback is that other people will be, well, people. Add a little anonymity, distance and the opportunity for some manufactured outrage, and the results can be illuminating.
* Update: The subject of engagement and brands has also prompted a blog post from David Higgerson. Recommended reading: SOCIAL MEDIA: THE PERILS OF GOING TOO FAR WHEN TRYING TO MAKE A BRAND INTERACTIVE
Related articles
- [The Web] Don't Feed The Trolls! (geeky-guide.com)
- Terrace abuse on Twitter? (bbc.co.uk)
- Dealing with Negative Social Media Comments (roundpeg.biz)
- Here's why all Twitter users should tweet with accountability and without the delete button (thenextweb.com)
Tuesday, February 07, 2012
Joining the Pinterest revolution
| Image via Wikipedia |
Pinterest has become very fashionable in recent weeks with 2.2m users a month, and was bolstered last month by news it was driving more traffic than Google+ to retail sites.
We're currently focussing on the female-friendly aspects of Pinterest, and specifically promoting content from our Lifestyle section - fashion, cosmetics, crafting, fitness and diet - onto boards.
So, for example, this pin about how to enjoy family-friendly holidays...
Source: walesonline.co.uk via WalesOnline on Pinterest
... is promoted on our Family pin board, and links to this story.
Meanwhile, the one below, on tanning, which links to here, is promoted on the Products We Love board.
Both have been repinned by other users and we currently have 17 boards with six topics - I expect that to increase, and gain some serious momentum as Operation Get Ready For Bikini Season starts up (OGRBS is, of course, a MSM churn phenomenon that kicks in around April and involves diets, exercise, fake tan, hats, sunnies, sarongs and a host of other be beachy accoutrements).
The 'embed pin' option allows more bloggers access to our images and content than before, with in-built links, and it displays attractively.
It's too new for analytics on traffic to show any real uplift but, since these sections have traditionally required a lot of promotion on social media - such as relevant Facebook pages - to reach the required audience (Lifestyle has a niche audience and WalesOnline tends to be more heavily weighted towards men, user-wise) an external site that can boost the number of visits and users is a gift. I'll update this post as I get more numbers for visitors and visitor paths.
Source: walesonline.co.uk via WalesOnline on Pinterest
Personally, I sign up for more new things in the social web than I ever really use, but I don't advocate the same for work as I'm conscious that sometimes these shiny things take up more time than they are worth. And sometimes go paid for-only (hello Dippity!), or close after you've put time and effort into them (hello Trunk.ly!)
But I suspect Pinterest is different (not least because you can add the handy Pin it! extension to your browser bar and pin without pause) and it really does add value. The more we use it for curating our own and others' content the richer source we become, and the greater opportunity there is to reach new people.
Currently we're Pinterested in Lifestyle content as a pathfinder, but next sport and news will need to follow, sport being a particular opportunity.
Of course, there will be pitfalls - look at this source code image Zach Seward tweeted today...
Pinterest: "Can you find the original source? Sometimes sites like tumblr don't credit the original content creator." twitter.com/zseward/status…...but the potential is exciting. I've been using Pinterest myself to gather images, video and graphs linked to my MA dissertation around innovation, disruptive industries and leadership. I think it works ok for that but (as a member of the community rather than an interested individual) I'm actually more interested in the lifestyle pinboards - that's what I'd browse in my
— Zach Seward (@zseward) February 6, 2012
Also, I still like Pearltrees for displaying curated web pages, though my main bookmarking site is Diigo, which autoposts to my Delicious.
Meanwhile,this post 17 Free Resources & 59 Tips For How To Use Pinterest For Your Business is excellent for getting started. If you're thinking of using Pinterest as a media organisation, I recommend bookmarking it.
Related articles
- Stay away from Pinterest (writeontheworld.wordpress.com)
- 15 of the Most Popular Pictures on Pinterest (mashable.com)
- 10 Stores to Feed Your Pinterest Addiction (bradsdeals.com)
- Personalized eCommerce Is Already Here, You Just Don't Recognize It (techcrunch.com)
- Why did 2379 people repin this dress? (caterpillarcowboy.com)
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