"1. Humans are amazing at adapting to new things if they’re given the right context.
2. Change is something that a person or organization has to want for themselves before anyone or anything can help them achieve it.
3. Changing things, small or large, is intimidating for most people whether they’ll tell you that or not. If you have knowledge that they need in order to make the shift, empowerment is key. That means helping people see what they can do rather than only outlining what they can’t or shouldn’t be doing."